Escalation Matrix
Structured grievance redressal path — reach the right person at every level for fast and transparent resolution.
Before you escalate
Keep your complaint reference ready
It helps each level resolve your case faster and more accurately.
First contacts
L01 · Customer Care
Helpdesk Team
L02 · Head of Customer Care
Manoj Rawat
L03 · Compliance Officer
Sachin Bansal
Escalation guidance
Start with helpdesk
First point of contact
Allow 48 hours
Before the next level
Keep reference ready
For faster resolution
Customer Care
Helpdesk Team
“Initial point of contact for all general queries and service requests.”
Head of Customer Care
Manoj Rawat
“Escalate here if the helpdesk doesn't resolve your issue within 48 hours.”
Compliance Officer
Sachin Bansal
“For concerns regarding regulatory compliance or unresolved grievances.”
CEO
Rahul Aggarwal
“Final level of internal escalation for critical management reviews.”
Report Immediately
Cyber Security
Report suspicious activities, unauthorized logins, or security concerns immediately to our team.
Before You Escalate
Please keep your Complaint Reference Number ready when escalating for faster and efficient resolution.
Regulatory Escalation
If your grievance is not resolved internally, you may escalate to SEBI SCORES at scores.sebi.gov.in or call 1800 266 7575 (toll-free).
EZ Wealth (Wealth Discovery Securities Pvt. Ltd.) — SEBI Registered Stock Broker & Research Analyst · INZ000199032 · INH100004571